How can I modify or cancel my order?

At Kluschowsky Jewelry, we understand that plans can change, and we aim to make order modifications or cancellations as easy as possible.

Before Your Package is Shipped
If your order has not yet been shipped via DHL, you may be able to modify or cancel it by contacting our customer support team. Please reach out to us as soon as possible through our contact page at https://shop.kluschowsky.com/contact-us/ and provide your order details.

After Your Package is Shipped
If your order has already been shipped, it cannot be modified or canceled. In this case, you will need to return the product once it arrives. For detailed instructions, please visit our FAQ page: How do I return my product?

Additional Information

• VIP Subscription Gifts and Gift Cards: Modifications or cancellations for monthly subscription gifts are limited to color exchanges of the same item. Gift cards cannot be canceled or refunded.
• Quick Action Required: To ensure the best outcome, please contact us promptly if you need to make changes or cancel your order.